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A cautionary tale: Who's marking the Ombudsman?
16 April 2014
True story : A Cautionary Tale about the Financial Ombudsman Service
Last year a customer took out a travel insurance policy through one of my clients. She wanted to travel to the USA but forgot/or did not specify US cover when she filled in her application form. She...
They're watching you.........
11 March 2014
The FCA's long-awaited report into Add-on insurance has been published today (11 March). There is plenty of speculation behind the delay in making the report public - of which more in a later blog, but the industry has until 8 April to respond to the FCA's proposed remedies, highlights of wh...
Stephen Hester - the man for the job at RSA?
04 February 2014
Well who’d have thought it? Stephen Hester had not appeared on any ‘runners and riders’ lists for the top job at troubled insurer RSA, but now the news has broken, it makes some kind of sense.
That he is immediately available must have been a major draw for RSA executive chairman Ma...
The hardest decision in leadership
27 January 2014
Sir Terry Leahy was a legendary figure in British business during his time as chief executive of Tesco. Sir Terry worked his way up the Tesco ranks to become chief executive in 1997, retiring in 2011. During the 2000s, when Tesco was in its pomp, Sir Terry was voted Britain’s business leader of t...